FAQs

1. How long will it take to receive my order?

The delivery time depends on several factors such as your location, the shipping method chosen, and the processing time for your order. Typically, orders are processed within [processing time] and delivered within [delivery time]. You can track your order using the provided tracking number for more specific information.

2. What payment methods do you accept?

We currently accept UPI payment method only as of now. The payment via UPI can be made during checkout process.

3. Can I cancel or modify my order?

We understand that circumstances may change. If you need to cancel or modify your order, please contact our customer support team as soon as possible. We will do our best to accommodate your request if your order has not been shipped yet.

4. What is your return and refund policy?

We have a dedicated Return and Refund Policy that outlines the process for returning products and requesting refunds. Please refer to our policy page for detailed information on eligibility, timelines, and steps to initiate a return.

5. Do you ship internationally?

Yes, we offer international shipping to many countries. During the checkout process, you can select your country from the available options. Please note that additional customs duties, taxes, or import fees may apply and are the responsibility of the recipient.

6. How do I track my order?

Once your order is shipped, we will provide you with a tracking number. You can use this tracking number to track your package on our website or through the carrier's tracking portal. Simply enter the tracking number in the designated field, and the system will provide you with real-time updates on the status of your shipment.

7. What if I receive a damaged or defective product?

We apologize for any inconvenience caused. If you receive a damaged or defective product, please contact our customer support team immediately. We will guide you through the return and replacement process to ensure you receive a satisfactory resolution.

8. Can I change my shipping address after placing an order?

If you need to change your shipping address after placing an order, please contact our customer support team as soon as possible. We will do our best to assist you. However, please note that changes to the shipping address are not guaranteed if your order has already been shipped.

8. Do you offer gift wrapping or personalised messages?

We offer gift wrapping services and the option to include personalized messages for select products. During the checkout process, you may have the opportunity to add these special touches. Please check the product details or contact our customer support team for more information.

9. How can I contact customer support?

Our customer support team is available to assist you with any questions or concerns. You can reach us through [phone number], [email address], or by using the contact form on our website. We strive to respond to inquiries promptly during our business hours.