Return and Refund Policy

Thank you for shopping at PallakCreates. We strive to provide you with a satisfying shopping experience. If you are unsatisfied with your purchase, we're here to help.

1. Returns

1.1. Eligibility

You may be eligible for a return within 7 days from the date of purchase.
To be eligible, the item must be unused, undamaged, and in its original packaging.

1.2. Return Process

To initiate a return, please contact our customer support team at pallakcreates@gmail.com
Provide your order details, including the order number, item(s) to be returned, and the reason for the return.

Our customer support team will guide you through the return process and provide you with further instructions.

Please note that you may be responsible for the return shipping costs unless the return is due to our error or a defective item.

1.3. Return Conditions and Refunds

Once we receive the returned item, we will inspect it to ensure it meets the return eligibility criteria.

If the item is approved, we will process the refund to your original payment method.

The refund amount may be subject to deductions, such as restocking fees or return shipping costs, as applicable.

Please allow 15 working days for the refund to be credited back to your account. The timing may vary depending on your payment provider.

2. Exchanges

No Exchange Policy

At PallakCreates, we strive to provide our customers with high-quality products and exceptional customer service. To ensure transparency and clarity, we have implemented a "No Exchange" policy.